Features » Prepaid Metering
The SmartSynch SmartMeter solution includes the ability to forward prepayment transactions to the residential SmartMeter. SmartSynch currently collaborates with companies such as Exceleron, Smart Grid CIS and PayGo to provide prepayment solutions to utilities.
Prepaid metering logic is available as an option with our GE I-210+c SmartMeter. The solution consists of firmware embedded in the SmartMeter which allows it to operate as a stand-alone cash register and customer account repository. Once a payment has been made, the rate, the amount and details are passed to the SmartMeter. The SmartMeter then begins the account decrement process and recalculates the end-user’s balance multiple times per minute. When certain notification events occur, the user receives messages as to the potential termination of service. Once the balance has been exhausted, the SmartMeter automatically disconnects the service. The user can then add more money to the SmartMeter and reconnect service automatically.
The end-user has the ability to make a payment by a number of methods: online, by phone, by interactive-voice-recognition or keypad, credit card, debit card, stored value card, gift card, prepay card, cash at the utility office, Western Union, MoneyGram or designated check cashing outlets. Once the payment is made, the service can be restored automatically within seconds if previously terminated. The entire process can be accomplished without having to contact the utility.
This automated payment process can eliminate unnecessary calls into the call center and truck rolls for disconnect and reconnect services, thereby saving the utility significant expenses normally required for disconnected customers.
